Gizlilik Politikası

Last updated: 31st May 2023

 

Thank you for using Koshe Space. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws. By accessing and using Koshe Space, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

 

1. What Personal Information Do We Collect About You?

Information We Collect Directly from You:

  • Registration: When you create an account with Koshe Space, we collect information such as your name, email address, and contact details.
  • ID Verification (“IDV”) and Check-in: We may collect identification documents and other relevant information to verify your identity and facilitate the check-in process.
  • Third Party Services: If you choose to link your Koshe Space account with third-party services, we may collect information from those services in accordance with their privacy policies.
  • Payment Information: We collect payment information, including credit card details, to process transactions related to your bookings and payments.
  • Administration and Personalization of Your Account Profile: We collect information about your preferences, property preferences, and any additional details you provide to personalize your account and improve your user experience.
  • Communications: We collect information from your communications with us, including email correspondence and feedback.
  • Recruitment: If you apply for a job or submit your resume through our website, we may collect personal information related to your application.
 
 

Information We Collect from Your Interactions with Us:

  • Customer Service: We collect information from your interactions with our customer service team when you seek assistance or provide feedback.
 

Information We Collect Automatically:

  • Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you create an account, make a reservation, or communicate with us.
  • Usage Information: We collect data on how you interact with our website, including your IP address, browser type, device information, and browsing behavior.
  • Online Usage Data: We collect information about your interactions with our website and mobile applications, including your IP address, browser type, operating system, and pages visited.
  • Property Usage Data: When you stay at a property listed on Koshe Space, we may collect information about your usage of the property, such as Wi-Fi usage, amenities used, and any reported issues.
 

Information We Collect from Third Parties:

  • Third Party Accounts: If you choose to sign up or log in to Koshe Space using your social media accounts or other third-party accounts, we may collect information from those accounts in accordance with their privacy policies.
  • Third Party Partners and Travel Services: We may receive information about you from our third-party partners and travel services providers, such as property managers or travel agents, when necessary to facilitate your bookings or provide additional services.
  • Background Checks: In certain cases, we may conduct background checks on property owners or guests to ensure compliance with our community standards and safety protocols.
 

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Facilitating bookings and managing reservations.
  • Verifying your identity and processing check-ins.
  • Providing customer support and responding to inquiries.
  • Personalizing your user experience and improving our services.
  • Processing payments and managing financial transactions.
  • Communicating with you about your bookings, account updates, and promotional offers.
  • Conducting research and analysis to enhance our services and optimize user experiences.
  • Ensuring compliance with our terms of service and community guidelines.
  • Carrying out necessary administrative functions, such as billing and accounting.
  • Preventing and detecting fraudulent activities, security breaches, and illegal activities.
  • Complying with applicable laws, regulations, and legal obligations.
 

3. When We Use Personal Information About You

We use your personal information when it is necessary for the following reasons:

  • Performance of a contract: We process your personal information to fulfill our contractual obligations and provide you with the requested services.
  • Legitimate interests: We may use your personal information for our legitimate business interests, such as improving our services, conducting research, and protecting the security and integrity of our platform.
  • Compliance with legal obligations: We may process your personal information to comply with applicable laws, regulations, and legal obligations, such as tax reporting and fraud prevention.
  • Consent: In certain cases, we may rely on your consent to process your personal information, such as for direct marketing purposes or the use of certain cookies and tracking mechanisms. You have the right to withdraw your consent at any time.
 

4. How We Share Your Personal Information

We may share your personal information with the following parties for the purposes described in this Privacy Policy:

  • Property Owners and Managers: We share your personal information with property owners and managers to facilitate your bookings and provide necessary support during your stay.
  • Service Providers: We engage third-party service providers, such as payment processors, customer support providers, and marketing partners, who assist us in delivering our services.
  • Third Party Partners and Travel Services Providers: We may share your personal information with our trusted partners and travel services providers to offer additional services, such as transportation or travel experiences, that complement your bookings.
  • Legal and Compliance: We may disclose your personal information to comply with legal obligations, enforce our terms of service, or respond to lawful requests and legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you and obtain your consent if required by applicable laws.
 

5. Cookies and Other Tracking Mechanisms

We use cookies and other tracking mechanisms to enhance your user experience and collect information about your usage of Koshe Space. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information on the types of cookies we use and how to control them.

 

6. Children's Privacy

Koshe Space is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us, and we will promptly delete the information from our records.

 

7. Links to Other Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Koshe Space. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites or services that you visit.

 

8. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

 

9. Phishing

Koshe Space will never request your personal information, login credentials, or payment details through unsolicited emails or messages. If you receive any suspicious communications claiming to be from Koshe Space, please report them to us immediately.

 

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of or anonymize your information when it is no longer needed.

 

11. Your Rights and Choices

You have certain rights and choices regarding your personal information:

  • Access and Rectification: You have the right to access and update your personal information stored in our database.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Erasure and Objection: You can request the deletion of your personal information or object to the processing of your information in certain circumstances.
  • Consent Withdrawal: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
  • Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.
  • Do Not Track: Some web browsers and devices allow you to enable a “Do Not Track” feature, which signals to websites that you do not want your online activities to be tracked. We respect these preferences and will not track your online activity if this feature is enabled.
 

12. Cross-Border Data Transfers

Koshe Space currently operates exclusively in Turkey. As a result, all personal information collected and processed by us is stored and handled within the borders of Turkey.

While our operations are limited to Turkey at present, it is important to note that some service providers we work with may have servers or offices located in other countries. In such cases, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

If, in the future, we expand our services to other countries or engage with international partners, we will update our privacy practices to comply with cross-border data transfer regulations and implement necessary measures to protect your personal information.

Rest assured that we prioritize the security and privacy of your personal information, and we are committed to complying with all relevant laws and regulations governing data protection.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or sending you a direct communication.

 

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at privacy@koshe.space.

 

15. Steward of Your Personal Information

Koshe Space, is the data controller for the personal information collected and processed through our services.

Please note that this Privacy Policy is a general overview of our data practices. For a more comprehensive understanding of how we collect, use, and protect your personal information, we encourage you to review the full Privacy Policy available on our website.

 
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